Start with the issue. I will handle the tech.

Describe the problem, project, or quote you want reviewed. Email is primary. Email for a quote, one-off work, or to discuss an ongoing engagement. SMS, video meetings, and calls can be arranged when needed.

Contact Houndworks IT

Email help@houndworksIT.ca

Use email for a quote, project request, or ongoing engagement inquiry.

Coverage Ottawa, National Capital Region, and remote support outside the region.

Best for Support requests, quote review, emergency triage, Active Directory and Microsoft 365 work, Fortinet and network issues, cloud administration, and ongoing small business support.

Communication style Most requests and updates are handled through email, SMS, and Teams so communication stays clear, trackable, and efficient. Calls are used only when they materially help the work.

FAQ

Questions people ask before they hand over their systems.

Do you do phone calls? Only when necessary. Most communication is handled through email, SMS, and Teams so requests stay clear, trackable, and efficient.
Do you support home users? Sometimes, depending on the issue.
Do you build custom apps? Open to hearing about projects, but the main focus is practical business support and stable systems.
Do you only work in Ottawa? No. Ottawa is primary, but remote support outside the region is available.
Can we set up an ongoing agreement? Yes. Monthly and annual arrangements are available for repeat support.

Before sending

Useful details to include

Briefly describe the issue, the urgency, the number of users affected, what changed before the problem started, and anything already tried. That usually shortens the path to a fix and helps keep the response focused.

Issue summary Urgency Business impact Recent changes What was tried Desired outcome